Yes. We discuss cost before beginning color services so there are no surprises. Our online booking also shows starting price points for each stylist based on our most commonly booked services.

Inspiration photos are helpful starting points and we love when you have them! We’ll talk honestly about what’s achievable based on your hair history and create a plan that works for you.

We’re sorry to hear that and know building a trusting relationship with a salon and stylist is important.

We prioritize thoughtful consultations, clear communication with our guests. Our services are structured intentionally so your results feel cohesive and aligned with your goals.

We’re so glad you’re coming in!

For your first visit, we recommend arriving with clean, dry hair whenever possible — especially for color services. This allows us to properly assess your texture, density, natural color, and overall condition so we can create the most accurate plan for you.

Bringing inspiration photos is always helpful — even if it’s just a general direction you’re drawn to.

If you’ve had previous color (including box dye), chemical treatments, or major changes, sharing that history helps us create a realistic and healthy approach for your hair.

Our goal during your first appointment is clarity, collaboration, and setting you up for beautiful, lasting results.

At Mint Hair Crafting, education is part of your experience.

When your stylist shares what they’re using, it’s not about selling — it’s about helping you understand how to maintain your color, shape, and overall hair health at home. We believe great results shouldn’t end when you leave the salon.

We intentionally use and carry products we trust and are educated on, so we can confidently guide you in a way that supports your long-term hair goals. That education allows us to give thoughtful recommendations — never pressure.

You’re always welcome to ask questions, and you’re never obligated to purchase. Our goal is simply to help you feel informed, supported, and confident in caring for your hair between visits.

In many cases, yes!

We’ll always focus on a realistic plan, strengthening treatments, and protecting the long-term health of your hair so you can reach your goals.

Absolutely. Your comfort matters.

While many guests enjoy scalp massage, steam, and hands-on treatments, we understand that everyone’s comfort level is different. If you’re sensitive to pressure, temperature, or touch, please let your stylist know at any time.

We’re happy to adjust or skip anything to ensure you feel relaxed and cared for. Your experience should feel supportive — never overwhelming.

Yes. Many of our guests choose to work, read, or simply unplug during their time with us.

We offer Wi-Fi and a comfortable environment so you can use your appointment in a way that feels best for you. Some services may require moments of movement or collaboration, but we’re happy to communicate clearly so you can plan your time with ease.

Your appointment can be productive, restorative, or a little of both.

Absolutely. You’re welcome to bring your laptop or personal items. We’ll help you get settled in a way that feels comfortable and respectful of the space.

If you’re planning to take calls or meetings, we just ask that headphones be used so the atmosphere remains calm for everyone.

Yes, we do.

If you prefer a quieter experience with minimal conversation, simply let us know at the beginning of your appointment or note it when booking. We’re happy to tailor your time with us so it feels comfortable and aligned with your energy that day.

Some guests love conversation, others appreciate stillness — both are completely welcome here.

Your trust matters to us.

If something doesn’t feel right, please let us know. We welcome thoughtful feedback and are committed to making adjustments when appropriate. Our goal is for you to leave feeling confident and cared for.

Open communication allows us to support you fully — during your visit and beyond.

At Mint Hair Crafting, we intentionally curate the products we use behind the chair and offer in-salon. We work with professional brands including Paul Mitchell, Olaplex, Amika, Malibu C, EVO, Zenagen, Tea Tree, and select Wella formulations because they support performance, hair health, and long-term results.

Each product we use is chosen for a reason — whether it’s bond support during lightening, scalp care, moisture balance, or color longevity. Our team is educated on the products we carry so we can confidently explain how they support your service and help you maintain your results at home.

We don’t believe in pressure-based retail. We believe in informed choices and thoughtful recommendations.